Home Complaints and resolutions

Complaints and resolutions

We want to hear from you

If you need us, we are there

EBM RentCover aims to offer outstanding client support from cover to claim. If for some reason you are unhappy with your experience with us, we want to hear from you. Get in touch and help us build on our commitment to delivering excellent customer service. 

Tell us what happened

Step one

If you are unhappy with your dealings with EBM RentCover, contact our Expert Care team using the form below. Our staff aim to respond within 24 hours to help resolve your dispute. Or, send your comments to:

 

EBM RentCover
8 Redfern Road
Hawthorn East VIC 3123

Step two

If you are still unhappy with your communication with our team, you are able to contact the Australian Financial Complaints Authority (AFCA).  Or, send your comments to:

 

GPO BOX 3
Melbourne VIC 3001
Phone: 1800 931 678
Website: www.afca.org.au

Disagree with the outcome of your claim?

Step one

If you are unhappy with the claims process, or disagree with the settlement, please refer your concern to the National Manager at EBM RentCover: 8 Redfern Road, Hawthorn East, VIC 3123.

Step two

If you disagree with the initial review, you may refer your dispute to the QBE Internal Disputes Resolution (IDR) team. You can do this by contacting QBE Customer Relations: complaints@qbe.com or 1300 650 503.

Step three

If you disagree with the QBE IDR decision, you may refer your dispute to the Australian Financial Complaints Authority (AFCA). You can do this by contacting AFCA: 1800 931 678 or info@afca.org.au

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