Making a claim is easy
Guiding you through the claims process
Everything in one place
Making a successful insurance claim doesn’t need to be a hard slog. In fact, as a previous winner in the Mansfield Awards for Claims Excellence, we believe we have proved it! Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim. While we hope you never run into trouble, if you do, we will be here - 1800 661 662.
Features of our online claims portal
Guiding you step-by-step
We explain exactly what you need so you can manage all paperwork and determine how to successfully submit a claim.
Automatically resize documents
Our portal compresses and resizes documents and images meaning there is no restriction on file sizes and how many you can attach.
Save a draft claim
You can start the claims process and return to it later once you have gathered all the correct information.
Help! I need to make a claim… what should I do?
Contact the EBM RentCover team
If you need us, we are here.
If something goes wrong during our office hours, you can contact 1800 661 662. If something goes wrong outside of our office hours, please refer to our Contact page for how to respond in an emergency.
When you chat to our team, they will ask questions to understand what has happened and from there can guide you step-by-step through the claims process.
Grab a notebook and camera
To submit a successful insurance claim you need to be able to tell us what has happened, where and when. If your claim is for damage, you can do help us by:
- Snapping photos (lots of photos) or video of the damage before the clean-up.
- Making a list of damaged items with as much info as possible, such as brand, model and serial number.
Keep safe and stop further damage
If it is safe to do so, do what you can to stop the damage getting worse. For storm damage, this could include boarding windows or laying a tarp on the roof.
It is also a good idea to arrange all emergency repairs necessary to stop the damage from worsening – you don’t need to get our permission first, but do keep the original tax invoices for the claim.
Seek quotes for repairs and keep all receipts
You will need to provide quotes for repairs. Our team will let you know if this is the case.
In addition, if the damage is significant, a detailed report from the repairer (also known as a causation report) helps our team to quickly work out what has happened and make an informed decision when processing the claim.
TIP: It is important to keep hold of receipts for any work you do or materials you purchase as you may be able to claim those expenses. If you are not sure what to keep and throw out, just give our team a call and they can help.
Make sure you are across everything you need to know
Before you submit a claim, take note of any excesses you may have to pay. You can find these listed on your coverage summary (which forms part of your policy documentation), or on our website's product pages:
In addition, it is important to make sure there are no waiting periods in place. A waiting period refers to a period of time within which an insurer will not accept a claim against the policy (e.g. 72 hours after the sale of a policy). Also take note of any exclusions in cover. All of this information can again be found on your coverage summary.
Got everything you need? Submit a claim
Download a claim form from our website or use our online claims portal to submit your claim and supporting documents. Once you have submitted a claim, you will hear from us within 24 hours (Monday-Friday).
If we have everything we need, our team will work to process and settle your claim which is usually done within five working days.
If you need us, we are here. If, at anytime, you have any questions about this process, call our friendly team on 1800 661 662 or email [email protected].
The approximate amount EBM RentCover paid out in claims in 2023
The approximate number of claims submitted to our team in 2023
The approximate number of calls our Expert Care team took in 2023
If you need us, we are here
We make this promise to all who interact with us. Why? Because we want to make sure our services have a positive impact on every single one of our clients (including those who may be experiencing hardship or need extra support). So, whatever your circumstances, our promise to you is - if you need us, we are here.Our promise
'Loss of rent' claim form (for all RentCover Ultra and RentCover Platinum policies)Download
'Tenant damage' claim form (for all RentCover Ultra and RentCover Platinum policies)Download
'Insured events' claim form - such as fire, storm and flood (for all RentCover Ultra and RentCover Platinum policies)Download
Short-term accommodation claim formDownload
While landlord insurance is important, we add true value with our service and support. Our claims specialists can guide you through the maze of insurance jargon and answer any questions you have about your policy.Contact