About EBM RentCover
Providing support from cover to claim
We offer more than insurance
EBM RentCover’s relationship with the real estate industry ignited nearly 30 years ago, with the development of one of Australia's first landlord insurance policies. Since then, we have educated property investors and property professionals about the value of aligning with a specialist landlord insurance provider and we now protect more than 150,000 rental properties across Australia.
The year EBM RentCover developed its first landlord insurance policy
The number of properties EBM RentCover currently insures in Australia
The number of employees at EBM RentCover providing service and support
Why choose EBM RentCover?
Our team works to equip landlords with the tools and knowledge needed to reduce tenant-related risks, and works closely with the real estate industry to highlight the value of landlord insurance.
We are quick
Our team works to settle the majority of claims within five working days, pending necessary paperwork being submitted, and any claim up to the value of $70,000 is managed in-house.
We are efficient
When a claim is submitted, it is assigned a dedicated claims specialist who aims to work on it from start to finish. Plus, a real person (not a machine) answers calls.
We make it easy
When it comes to making a claim, we make it easy. As a client, you have access to an online portal where you can upload all documentation and simply submit, review and process a claim.
EBM RentCover values - driving everything we do
Honest to the core
Truth and integrity rest at the heart of all our interactions. At EBM RentCover, we want to make sure our clients have the right insurance. So, we are always open and honest about what is and (maybe more importantly) what isn’t covered. In fact, we have even written about it so our clients can make an informed decision when choosing the most suitable protection for a rental.
Do the right thing
Knowing right from wrong is black and white, never grey. Our actions are always guided by an effort to do the right thing by our clients. This means, we work hard to deliver services and products that are of value to landlords and property professionals.
We own it – the good and the bad. We believe that to build strong and lasting relationships with clients, it is important for us to take responsibility for all actions. We know that we are responsible for the ultimate success of our business and this depends on the choices we make.
Incite optimism (over fear)
It is not through fear that we promote our products; it is through education! We know landlord insurance can be complicated and confusing. So, we aim to guide clients through the maze of insurance jargon so they understand the true value of protecting rental properties.
We are a business built on relationships… with people at its heart. So, when you call us, a real person (not a machine or robot) answers all calls. And, we don’t litter our website with lots of insurance jargon – we are real with the wording we use.
"While insurance is important, EBM RentCover adds true value with its service and support."
- Sharon Fox-Slater, Managing Director, EBM RentCover.
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