Agent toolkit

tailored questions

FAQs designed for you

Every role has its own needs, so we’ve gathered resources just for agents… and just for their landlord clients. Dive into the Info Centre articles that speak directly to your responsibilities.

Better arm yourself with the knowledge needed to choose the most suitable and appropriate insurance policy for a rental property.

What makes us different

Service that matters

While insurance is important, EBM RentCover adds true value with its service and support. From cover to claims, our team can guide you through every step and ensure you get the help you need, when you need it.

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1991 Our first year in business

$ 43.5 m The amount paid out in 2025 (approx.)

155,000 Properties we cover (approx.)

7,000 Claims received in 2025 (approx.)

100 Team members at EBM RentCover

52,000 Number of calls taken in 2025 (approx.)

Application forms

RentCover Ultra RentCover Platinum RentCover ShortTerm Householders Rental

legal expenses cover

Greater protection for agents

All current EBM RentCover Distributors and Corporate Authorised Representatives have access to expert legal advice under the EBM RentCover Legal Expenses Insurance policy. This includes qualified legal support at no cost, with unlimited calls and emails. In an increasingly complex and litigious environment, this support helps agents navigate risk, avoid penalties and gain expert guidance, without the usual high price tag.

Product flyers

RentCover Ultra RentCover Platinum RentCover ShortTerm Householders Rental

RCPLive

Online agent portal

Clients of EBM RentCover have exclusive access to effective and easy-to-use online systems. RCPLive enhances the customer experience by offering a centralised platform for overseeing all insurance needs.

RCPLive

Agent documents

Agent manual Agent feedback form - incidents RCPLive user manual - RentCover Ultra RCPLive user manual - RentCover Platinum

MAKE A CLAIM

Making a claim is easy

We invest in innovative technologies to help provide excellent client support from cover to claim. Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim.

Make a claim

Policy documents

Product Disclosure Statement (PDS) - RentCover Ultra, RentCover Platinum and Householders Rental Product Disclosure Statement (PDS) - RentCover ShortTerm EBM RentCover Financial Services Guide Target Market Determination (TMD) - RentCover Ultra Target Market Determination (TMD) - RentCover Platinum Target Market Determination (TMD) - RentCover ShortTerm Target Market Determination (TMD) - RentCover Householders Rental (contents only) Target Market Determination (TMD) - RentCover Householders Rental (contents and building))

blog

Info Centre

Guiding you through the maze of insurance jargon.

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Insurance insights

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