What our valued agent partners need to know during COVID-19

We have worked tirelessly to try and support our agent partners during this time. And we fought hard, doing everything we possibly could, to continue working with them. However, we were simply unable to sustain the amount of business we are receiving. So, a decision has been made to take some of our policies off the table. While our traditional offerings are unavailable, we do have certain policies on offer.

You will need to tell them EBM RentCover has been impacted by the current COVID-19 situation and is doing business a little differently. And, you can share information about our active product range with them. 

You can get your client to fill in an application form. They can be found by clicking on the below links:

• Householders Rental application form
• RentCover ShortTerm application form
• TenantCover application form

It has no impact on clients who are already insured with us. Policies that are already active will continue to cover what they are designed to cover. And, we will work hard to deliver tips and information about protecting rental properties during this time (these can be found on our Info Centre). Rest assured, this also will not impact renewals. 

Our partnership is still active and strong. We will continue to work with our agent partners to make sure the landlords they already have covered with us are informed about the value of landlord insurance.

You can still use RCPLive to manage policies, amend cover, request cancellations and get up to date payment statuses. However, you will not be able to apply for new policies. 

Use our online claims portal. This allows you to you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim. 

We are in unprecedented times and we are unsure of the full extent of the situation. We will start offering our full range of products at some point, however we do not know when this is. Keep an eye on our website or Facebook page for updates.

If you can't find the answer you are looking for, email agentsupport@ebm.com.au.