What our valued agent partners need to know during COVID-19
We are still here to support our partners
In these unusual times, the team at EBM RentCover has had to make difficult decisions to ensure we can continue offering the best possible service to our existing client base. One of these decisions has been to limit the amount of new business we are taking on. While we are unable to offer our full suite of products, there are still some options available to our agent partners and their landlords…
Householders Rental is an alternative to EBM RentCover’s traditional products and offers protection for legal liability and insured events (such as fire, storm and flood) to contents and optional building. However, it does not cover tenant-related damage and loss. Learn more.
RentCover ShortTerm is designed for properties rented out for less than six months at a time, including holiday homes, Airbnb accommodation and serviced apartments. It has the option to cover both contents and building. Learn more.
For as little as $170 a year, tenants can receive up to $25,000 cover for belongings kept at your rental including furniture, gaming consoles and electronics. TenantCover is designed for renters seeking an affordable policy covering common risks such as fire, theft, storm and liability. Learn more.
FAQs for our agent partners
How come your agent partners do not have access to your full range of products?
We have worked tirelessly to try and support our agent partners during this time. And we fought hard, doing everything we possibly could, to continue working with them. However, we were simply unable to sustain the amount of business we are receiving. So, a decision has been made to take some of our policies off the table. While our traditional offerings are unavailable, we do have certain policies on offer.
What should I tell landlords who are looking to take out cover with EBM RentCover?
You will need to tell them EBM RentCover has been impacted by the current COVID-19 situation and is doing business a little differently. And, you can share information about our active product range with them.
How do I apply for Householders Rental, RentCover ShortTerm and TenantCover?
How does this impact my clients who are already insured with EBM RentCover?
It has no impact on clients who are already insured with us. Policies that are already active will continue to cover what they are designed to cover. And, we will work hard to deliver tips and information about protecting rental properties during this time (these can be found on our Info Centre). Rest assured, this also will not impact renewals.
What does this mean for the partnership I have with EBM RentCover?
Our partnership is still active and strong. We will continue to work with our agent partners to make sure the landlords they already have covered with us are informed about the value of landlord insurance.
Can I still use RCPLive?
You can still use RCPLive to manage policies, amend cover, request cancellations and get up to date payment statuses. However, you will not be able to apply for new policies.
How do I make a claim for a landlord client?
Use our online claims portal. This allows you to you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim.
Is the halt on other products likely to change?
We are in unprecedented times and we are unsure of the full extent of the situation. We will start offering our full range of products at some point, however we do not know when this is. Keep an eye on our website or Facebook page for updates.
I still have more questions, what should I do?
If you can't find the answer you are looking for, email email@example.com.
COVID-19 and the impact on landlord insurance
While we are unable to offer you cover, you can still read our FAQ page which answers questions about how COVID-19 impacts landlord insurance.Find out more
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