Home What our valued agent partners need to know during COVID-19

What our valued agent partners need to know during COVID-19

We are here to support our partners

While we had to make the hard decision to cease cover for a short time, we now have the capabilities to introduce new products in the market.

Options available:

RentCover Prime

RentCover Prime is designed for apartments, units and villas where the building is insured elsewhere, and offers cover for loss of rent during repairs (but not loss of rent when a tenant breaks their lease or faces hardship), tenant damage, legal liability and insured events. Learn more.

RentCover Gold

RentCover Gold is designed for stand-alone homes and townhouses needing protection for the entire property, from the driveway to the backyard. It offers cover for loss of rent during repairs (but not loss of rent when a tenant breaks their lease or faces hardship), tenant damage, legal liability and insured events to both contents and building. Learn more.

Householders Rental

Householders Rental is an alternative to EBM RentCover’s traditional products and offers protection for legal liability and insured events (such as fire, storm and flood) to contents and optional building. However, it does not cover tenant-related damage and loss. Learn more

RentCover ShortTerm

RentCover ShortTerm is designed for properties rented out for less than six months at a time, including holiday homes, Airbnb accommodation and serviced apartments. It has the option to cover both contents and building. Learn more.

If you are a Corporate Authorised Representative or Distributor of EBM RentCover, there may be additional policies available (e.g. RentCover Ultra and Platinum). Please touch base with your Relationship Manager for more information. 

FAQs for Referrers

What is the difference between RentCover Prime and RentCover Gold?

Why is RentCover Ultra and RentCover Platinum still unavailable?

Why has rent default been taken off the table?

Are there any discounts available for the new products?

Does this impact my clients already covered with EBM RentCover?

Can landlords change from RentCover Ultra/Platinum to RentCover Prime/Gold?

What is the premium for the new products?

Can we upgrade from RentCover Prime/Gold to RentCover Ultra/Platinum when it is available again?

When will RentCover Ultra and RentCover Platinum be back?

How do I apply for cover?

How do I make a claim for a client?

What else do I need to know?

I still have more questions, what should I do?

COVID-19 and the impact on landlord insurance

COVID-19 and the impact on landlord insurance

While we are unable to offer you cover, you can still read our FAQ page which answers questions about how COVID-19 impacts landlord insurance.

Find out more

COVID-19 resources

View all
COVID-19 Update: FAQs about the eviction freeze
Insurance insights COVID-19 Update: FAQs about the eviction freeze

This is what you need to know about the government changes and the impact on your cover with EBM RentCover...

29 Apr 2020 5 mins read
Government initiatives for landlords impacted by COVID-19
Insurance insights Government initiatives for landlords impacted by COVID-19

The responsibilities of landlords are becoming clearer each day, as state and territory governments announce amendments to tenancy acts...

25 Sep 2020 15 mins read
COVID-19 update: How to touch base with EBM RentCover
Protection COVID-19 update: How to touch base with EBM RentCover

During this period of uncertainty, we want to reassure our clients: if you need us, we are here...

18 Jun 2020 4 mins read
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