Complaints and Disputes | RentCover Landlord Insurance

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EBM RentCover aims to offer outstanding client support from cover to claim. If for some reason you are unhappy with your experience with us, we want to hear from you. If you want to learn more download our complaints policy.

Tell us what happened

Step one

If for some reason you are unhappy with your experience with us, we want to hear from you. Get in touch by using the enquiry form below or call 1800 661 662 and help us build on our commitment to delivering excellent customer service.

Step two

If the complaint is not resolved to your satisfaction within five business days, we will refer your complaint to the QBE Internal Disputes Resolution (IDR) team. QBE's Customer Relations team can be contacted at [email protected] or 1300 650 503.

Step three

Lastly, if you disagree with the IDR decision, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers a free and independent dispute resolution service. You can contact AFCA at: 1800 931 678 or [email protected].

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© 2022 RentCover Landlord Insurance

RentCover Underwriting Agency Pty Ltd (RentCover) (ABN 76 130 218 914, ARN 325630) is a related company of, and an authorised representative of, Elkington Bishop Molineaux Insurance Brokers Pty Ltd (EBM) (ABN 31 009 179 640, AFSL 246986). EBM holds a binding authority from QBE Insurance (Australia) Limited (QBE) (ABN 78 003 191 035, AFSL 239545) which is delegated to RentCover and allows RentCover to arrange, issue and distribute insurance on behalf of QBE and to deal with or settle claims on their behalf.

Any recommendation made about this insurance is general advice only and does not take account of your particular needs and circumstances. Before purchasing the insurance, read the Product Disclosure Statement or the Financial Services available here or ask us for a copy, and use it to decide whether to buy or hold the insurance.

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