Contact

If you need to make a claim, you can do this through our online claims portal. Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim. 

If you are experiencing an emergency, and need to chat about a claim, please call 1300 585 870.

What constitutes an emergency? An emergency is an event that poses an immediate risk to the property or the tenant. It is something that, without immediate intervention, will worsen. For example, a house fire or severe flood.

To determine if your enquiry is an emergency, does your situation meet the below criteria:

• Is there immediate risk to the tenant and/or property?
• If you do not seek assistance now, will the situation worsen?

If you answered yes to the above, please contact 1300 585 870 (a team is available 24/7). If your situation is not an emergency (e.g. it is in regards to loss of rent only or a general enquiry), please contact the EBM RentCover team during office hours. 

If you are experiencing an emergency, and need to chat about a claim, please call 1300 585 870.

What constitutes an emergency? An emergency is an event that poses an immediate risk to the property or the tenant. It is something that, without immediate intervention, will worsen. For example, a house fire or severe flood.

To determine if your enquiry is an emergency, does your situation meet the below criteria:

• Is there immediate risk to the tenant and/or property?
• If you do not seek assistance now, will the situation worsen?

If you answered yes to the above, please contact 1300 585 870. Our after-hours emergency team is available 365 days a year, 24/7 (that includes public holidays!). If your situation is not an emergency (e.g. it is in regards to loss of rent only or a general enquiry), please contact the EBM RentCover team during office hours. 

You can get a quote and apply for cover online. 

IMPORTANT: If you are a Corporate Authorised Representative or Distributor of EBM RentCover (and have access to our online agent portal), you can apply for cover using RCPLive.

You can cancel a policy at any time.

If you no longer need landlord insurance, please email [email protected]. In the subject line, write: Cancel my policy. Then, within the body of the email, please provide the following information:

• Policyholder name
• Address of the insured property
• Reference number (you can find this on your invoice/coverage summary and it starts with EBM RCP)
• Reason for cancellation (e.g. the property has been sold or it is no longer being used as a rental)
• Date the policy should be cancelled 
• Bank account details - this is so we can issue you with a pro-rata refund of your premium (if applicable).

To ensure your cancellation is processed as quickly as possible, please provide the above details. 

Make sure you have your invoice handy so you can easily fill in the correct form. You will also need your credit or debit card details to process the payment. Click here to pay. 

For media enquiries related to landlord insurance or real estate, email Jenna Rathbone at [email protected]. For general enquires related to cover, please use the form below. 

If you would like to work for EBM RentCover, or would like to enquire about a vacant position, we want to hear from you! Email [email protected] and introduce yourself. 

Want to chat in person? Visit us at the below locations.

Melbourne - Building 8, Level 2, 584 Swan Street, Burnley.

Perth - 1162 Hay Street, West Perth, WA 6005.

For all other general enquiries, call 1800 661 662.

Or, if you are based outside of Australia, please contact +61 3 9425 1890.

If you call outside our office hours, you will be prompted to leave a message - one of our friendly team will get back to you as soon as possible. 

NOTE: If you receive a missed call from 03 7031 7510 or 03 7031 7515, this is the EBM RentCover team trying to reach you. Feel free to return the call at your earliest convenience.