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If you need to make a claim, you can do this through our online claims portal. Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim. 

You can apply for cover using the appropriate application form. 

IMPORTANT: If you are a Corporate Authorised Representative or Distributor of EBM RentCover (and have access to our online agent portal), you can apply for cover using RCPLive.

What constitutes an emergency? An emergency is an event that poses an immediate risk to the property or the tenant. It is something that, without immediate intervention, will worsen. For example, a house fire or severe flood.

To determine if your enquiry is an emergency, does your situation meet the below criteria:

• Is there immediate risk to the tenant and/or property?
• If you do not seek assistance now, will the situation worsen?

If you answered yes to the above, we have an after-hours emergency response line. Please call 423 LMI CLAIMS (0423 564 252).