HOW LONG DOES A CLAIM TAKE TO SETTLE?
Most claims are settled within 5 working days from when our claims office receive the full information they require. Once the settlement has been calculated the cheque is sent either to you or your real estate agent via Australia Post. Some claims take longer, particularly major damage claims and those requiring an assessor. If we require more information to settle your claim we will generally contact you or your property manager within 48 hours.