Important documents

We want to be up front and honest…

Due to recent natural disasters, the EBM RentCover team is experiencing an influx of calls and claims. This means, it is taking the team up to seven business days to respond to enquiries.

If you are facing an emergency (e.g. your rental property is impacted by an insured event and the home is likely to be a total loss), give the team a call on 1800 661 662. If you have a general enquiry, want to apply for cover or submit a claim, the best and quickest way to reach us is via our website.

Our team is doing all it can to support current and prospective clients, and we look forward to working with you soon. Thank you for your patience during this unusual time.

PS. Are you waiting on a claim settlement? EBM RentCover policyholders usually enjoy a quick claims settlement – it’s part of the service and support we know clients appreciate most. However, factors beyond anyone’s control are causing delays and disruptions to all kinds of regular business activity, including settling insurance claims. This is what you need to know.