One investment property… one six-month lease… ten occupants… two dogs… five double trailer-loads of rubbish... twenty-eight days of lost rent... twelve thousand dollars in damage...
Little did owner Louis, from NSW, realise that the six-month lease on his Bilambil Heights house would turn into a nightmare, with his new tenants trashing the investment property.
But his fortunes quickly turned around thanks to the expert advice of EBM RentCover claims specialist, Madeline Land.
“We were so disheartened by the condition the tenants left our house in,” says Louis.
“In just six months they managed to completely trash the place. They left behind five double trailer-loads of rubbish and a lot of their personal belongings.
“The neighbours said there were up to 10 people living in our house with two big dogs confined to the balcony – none of which was approved in the lease.”
Faced with the havoc his tenants caused, Louis called EBM RentCover to make a claim on his RentCover Platinum policy and Madeline was the friendly voice on the end of the line.
“Madeline was amazing. She was super-fast and efficient and made the whole claims process so easy for us,” says Louis.
“She went above and beyond to ensure the process was smooth, which helped relieve pressure off us and removed some of the sourness we had from the rental experience.”
Louis was impressed at the way in which EBM RentCover took control of the situation, working together with his real estate agent to find a solution.
With EBM RentCover on the case, Louis’ claim for 28 days’ loss of rent ($2,100) and tenant damage and cleaning ($11,900) was settled quickly.
It was an experience in stark contrast to Louis’ previous dealings with insurers.
“In every other interaction I’ve had with insurers they seem to give you the run-around,” he says. “But EBM RentCover and Madeline behaved with honour and integrity, which was a pleasant surprise and made a huge difference to our lives.”
Louis has since taken the house off the rental market and moved his family in, but he still has another investment property in Lismore, protected by EBM RentCover.
Louis’ experience is an example of EBM RentCover’s commitment to minimising the emotional and financial stress associated with making an insurance claim.
So while you can never really be certain your investment is secure, you can be certain we will be there in times of need. Just ask Louis!
*While we have taken care to ensure the information above is true and correct at the time of publication, changes in circumstances and legislation after the displayed date may impact the accuracy of this article. If you need us we are there, contact 1800 661 662 if you have any questions.
You may also likeView all
Like most industries, insurance has a language all of its own. There are good reasons for it, but it’s handy to know a bit of the lingo...