Landlord insurance toolkit
Everything you might need, in one place
We want to make your life easier
We have created a landlord insurance toolkit so you have what you need at your fingertips to protect your rental property. Below you will find FAQs, a step-by-step guide to submitting successful claims, our PDS and FSG, a very important promise, plus more.
Landlord insurance FAQs booklet
We know landlord insurance can be complicated and confusing. To help make things clearer, we guide clients through the maze of insurance jargon. Our FAQ booklet is an example of this and aims to better arm landlords with the knowledge needed to choose the most suitable insurance policy for a rental property.Download FAQs booklet
RentCover Ultra Product Disclosure Statement (PDS)Download
RentCover Platinum Product Disclosure Statement (PDS)Download
RentCover ShortTerm Product Disclosure Statement (PDS)Download
TenantCover Product Disclosure Statement (PDS)Download
HouseholdersRental Product Disclosure Statement (PDS)Download
EBM RentCover Financial Services Guide (FSG)Download
If you need us, we are here
This is a promise we make to all clients. Why? Because we want to make sure our services have a positive impact on every single one of our clients (including those who may be experiencing hardship or need extra support).Our promise
I need to make a claim… what should I do?
Contact the EBM RentCover Expert Care team
If you need us, we are here.
As soon as something goes wrong, you should contact our Expert Care team. The sooner we know, the sooner we can act.
Our team will ask questions to understand what has happened and from there can guide you step-by-step through the claims process.
Grab a notebook and camera
To submit a successful insurance claim you need to be able to tell us what has happened, where and when. If your claim is for damage, you can help us by:
- Snapping photos (lots of photos) or video of the damage before the clean-up.
- Making a list of damaged items with as much info as possible, such as brand, model and serial number.
Keep safe and stop further damage
If it is safe to do so, do what you can to stop the damage getting worse. For storm damage, this could include boarding windows or laying a tarp on the roof.
It is also a good idea to arrange all emergency repairs necessary to stop the damage from worsening – you don’t need to get our permission first, but do keep the original tax invoices for the claim.
Seek quotes for repairs
You will need to provide quotes for repairs. Our team will let you know if this is the case.
In addition, if the damage is significant, a detailed report from the repairer (also known as a causation report) helps our team to quickly work out what has happened and make an informed decision when processing the claim.
Don’t throw out your receipts
It is important to keep hold of receipts for any work you do or materials you purchase as you may be able to claim those expenses.
If you are not sure what to keep and throw out, just give our team a call and they can help.
Got everything you need? Submit a claim
Download a claim form from our website or use our online claims portal to submit your claim and supporting documents. Once you have submitted a claim, you will hear from us within 24 hours (Monday-Friday).
If we have everything we need, our team will work to process and settle your claim which is usually done within five working days.
The approximate amount EBM RentCover has paid out in claims over the past 12 months
The approximate number of claims submitted to our team in the past 12 months for processing
The approximate number of calls our Expert Care team takes during an average year
Guiding you through the maze of insurance jargon
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