Landlord insurance toolkit

If you need us, we are here.

As soon as something goes wrong, you should contact our Expert Care team. The sooner we know, the sooner we can act.

Our team will ask questions to understand what has happened and from there can guide you step-by-step through the claims process.  

To submit a successful insurance claim you need to be able to tell us what has happened, where and when. If your claim is for damage, you can help us by:

• Snapping photos (lots of photos) or video of the damage before the clean-up.
• Making a list of damaged items with as much info as possible, such as brand, model and serial number.

If it is safe to do so, do what you can to stop the damage getting worse. For storm damage, this could include boarding windows or laying a tarp on the roof.

It is also a good idea to arrange all emergency repairs necessary to stop the damage from worsening – you don’t need to get our permission first, but do keep the original tax invoices for the claim.

You will need to provide quotes for repairs. Our team will let you know if this is the case.

In addition, if the damage is significant, a detailed report from the repairer (also known as a causation report) helps our team to quickly work out what has happened and make an informed decision when processing the claim.

It is important to keep hold of receipts for any work you do or materials you purchase as you may be able to claim those expenses.

If you are not sure what to keep and throw out, just give our team a call and they can help. 

Download a claim form from our website or use our online claims portal to submit your claim and supporting documents. Once you have submitted a claim, you will hear from us within 24 hours (Monday-Friday).

If we have everything we need, our team will work to process and settle your claim which is usually done within five working days.