Make a Claim

Our aim is to make the claim process as easy and quick as possible. You can submit a claim to us by either DOWNLOADING a form or completing it ONLINE. To ensure your claim is processed quickly and efficiently, all relevant sections of the claim form must be completed and all the supporting documents are included.

You can also chose to lodge the claim over the PHONE with us. Please make sure you have full details of the loss or damage with you at the time of the call.

Note: We will not authorise any repairs, however you are required to undertake all emergency repairs necessary to minimise your loss.

Claim Forms

Note: Google Chrome does not support the use of interactive forms. Please open in another browser or alternatively download the PDF and open in your PDF reader.

Loss of Rent / Tenant Damage Claim FormClick Here
Insured Events (non-tenant claims)DownloadOnline
RentCoverShortTerm Claim Form (Short term letting)DownloadOnline
TenantCover Claim Form (Tenant Contents)DownloadOnline

Email Size and Attachments
When submitting a claim via email, the size of attachments may affect the ability of your claim being delivered. We recommend emails are kept to less than 20MB to ensure delivery. If you have any concerns, please contact our staff for further assistance.

How to Contact Us
If you have any queries you can contact us as follows:

Phone: 1800 661 662


Address: 8 Redfern Road, Hawthorn East VIC 3123