Practise for perfect presentation
is number two. Does that sound right?… If you go to a funeral you’re better off in the casket than doing the eulogy.” – Jerry Seinfield.
Public speaking can strike fear into the heart of property managers but it’s a skill well worth developing.
It can certainly pay off in tenancy tribunals, where a well-argued case can help property managers win on behalf of their landlords if direct negotiation has failed.
- Preparation is key and it starts with good record keeping.
- You need to be able to find the evidence you need – a dated note of a phone conversation, an email, a receipt, a photo – quickly and easily in your files.
- By writing a list of the issues, timeline and relevant facts, you can identify what evidence you’ll need to bring. Make sure you know which bits of the law you’re relying on too.
- Practise making your case aloud – perhaps as you drive. Some people even record themselves then play it back. Stick to the facts!
- Make sure you take the information to the tribunal in an organised manner so you can find it easily – and bring two extra copies, one for the tribunal and one for the tenants.
- Make a dot point list of the points you want to cover so you don’t forget anything.
- Speak to the tribunal member clearly, succinctly, honestly and politely.
- Take notes when the tenants are speaking of any issues that you need to question them on further.
- When the hearing is over, take a few minutes to think about what went well and what you could do better next time – and consider whether there are any changes which could be made to internal processes or paperwork which would have stopped the problem from arising.
We’ll end with another quotable quote…
“The best way to sound like you know what you’re talking about is to know what you’re talking about.” – Anonymous.