Patricia’s path to a career
In 18 months, the Assistant Account Manager has learnt a great deal about landlord insurance on the job – and achieved a Tier 2 formal qualification.
Patricia counts her sister as her “biggest inspiration” in life: “She has cerebral palsy and epilepsy and, although she is confined to a wheelchair and dependent on others, she is the happiest person I know.”
Before moving to insurance, Patricia’s background managing retail outlets helped her develop strong customer service skills and the ability to effectively manage her time.
“My time at EBM’s gone really fast. I’m learning every single day and it’s interesting every day,” Patricia said.
However, every job has its challenges – and hers is no exception.
“I took a call from a landlord who was really upset. Her long-term tenants had been attacked and injured by their son in a fit of rage, and the property was quite severely damaged in the process.
“It was very rewarding to be able to help out in this situation and to support our clients in such a difficult time.”
In future, Patricia would like to keep developing in her insurance career, perhaps working more closely with RentCover’s Business Relationship Executives or getting more exposure to the claims side of the business.
Outside work, Patricia is an avid reader and keen cook – often bringing sweet home-baked treats in to the office to share with colleagues and cooking meals for her mother.
“I also like to get into the open air and take long walks to keep in touch with nature and stay fit and healthy,” she said.