Tips: what to do if a tenant dies

  • Be tactful, sensitive and compassionate in all dealings with the tenant’s family and friends.
  • Contact the next of kin and pay your respects.
  • Ask the next of kin who they would like you to deal with regarding the property.
  • Contact your insurer to ask about your cover and what paperwork you need to make a claim.
  • If police are involved, liaise with the officer in charge of the investigation about when access will be available.
  • Organise a meeting with the person nominated by the next of kin about plans for vacating the property. Approach the conversation tactfully.
  • Offer the person contacts for firms who might be able to help pack, sort and store possessions until the family is ready to deal with them.
  • Be sensitive about the timing of any open for inspections or other contact – being mindful of events such as the funeral.
  • When the property is vacated, clean it, using specialist assistance if necessary, and re-advertise it for lease.
  • Keep all receipts and records to assist in your landlord insurance claim.