Matt up to speed at RentCover
RentCover Client Services Consultant Matt Heathcote came up to speed rapidly after joining EBM six months ago – assisted by his previous role working for a major insurer in claims.
“My experience in claims taught me that you shouldn’t just sell insurance. It’s vital for clients to truly understand what each policy does and doesn’t cover, so there are no unpleasant surprises when it’s time to claim,” he said.
“The RentCover team and management are really supportive and friendly so it’s a great work environment, even when we’re busy.
“I really enjoy providing quality customer service and assisting landlords with their queries, whether that’s dealing with them directly or through a property manager.”
Outside work, Matt is passionate about motorcycles. As a teen growing up in rural Ballarat, he used to race but his current ride – a Suzuki GSXR1000 – is used for transportation and recreation.
Matt also likes to keep fit, weight training five or six times a week with a view to competing in powerlifting in future.