Fast-acting landlord minimises losses

PlumberA NSW landlord who acted quickly to address a gas leak has minimised potential financial losses generated by the problem.
A long-term tenant alerted the landlord to the gas leak in May 2014 and by June 2014 the landlord had replaced the hot water system. 
But later that year the problem re-arose and the tenant claimed she felt unsafe and was forced to shower at neighbour’s and friend’s houses.
When alerted to the re-occurring leak, the landlord installed a temporary electric hot water system. But the tenant took the landlord to court to claim damages for “physical inconvenience” experienced showering elsewhere while the water system was compromised.
The NSW Civil and Administrative Tribunal rejected the $2,000 physical inconvenience claim and stated a previously agreed to reduction in rent and $700 toward subsequent relocation costs should “represent the whole of the compensation to be paid by the respondent.”
The case highlights the need to act quickly to address property maintenance issues to minimise any flow-on results.
Having an insurer who can respond rapidly to process your claims is also important to ensure issues don’t escalate and valuable tenants are lost.