Staff profile

Staff profile: Celica Olsson

Communication is key for Celica
Celica Olsson has always enjoyed asking questions and getting to know people. As an RentCover Client Services Consultant, she has found a role where she can do this every day.

Enjoying the fast-paced environment and being able to use her well-honed communication skills to help clients, Celica spends her time answering client queries and resolving issues. She believes it’s important to take the time to get to know her clients to help them.
"Our work is split between estate agents and dealing directly with private landlords, so there’s quite a mix," Celica said.
"RentCover like us to build relationships with clients. Just recently we had an event at Perth Zoo and some of the RentCover team came over from Melbourne so we could meet the Perth estate agents we deal with on the phone and put faces to names."
"It all helps to build RentCover's solid reputation. And in insurance, word of mouth and customer experience go a long way. When claims are cleared quickly and landlords feel they can ask questions and get quick, honest and easy to understand information, that makes them feel comfortable about RentCover and to spread the word to friends and family."
Soon to celebrate 12 months' with RentCover, Celica enjoys the variety of her work where "no two calls are ever the same but I love communicating with people and I’m enjoying the challenge".
Celica’s communication skills were developed at Curtin University where she completed a degree in journalism. Working in retail and hospitality while studying helped build life skills and provided valuable customer relations experience, which she uses in her work with RentCover. 
"RentCover is my first experience in the corporate world and I’m loving it," Celica said. "I’d never been in the financial services industry before but it plays a huge role in the economy and the future of our country so when the RentCover job came up I jumped at the opportunity."
She says she’s keen to keep building her insurance knowledge and develop a career with RentCover. In fact, she’s getting her head back in the books and returning to study to build her insurance qualifications.
Away from work and studying, Celica is a self-confessed fitness fiend, training through the week for netball competition on Sundays. She’s also a keen West Coast Eagles supporter and gets to home games whenever she can get her hands on the family’s membership tickets.