Staff Profile: Rebecca Thorwesten
Never a dull moment for Rebecca
The stereotype of a boring insurance industry is far from true for Rebecca Thorswesten – to the contrary, there’s never a dull moment in her job.
As Client Services Consultant in RentCover's Melbourne office, Rebecca’s days are kept busy helping new and existing clients with their landlord cover, setting up and changing policies, processing payments and even assisting with claims scenarios.
Having just completed her first year with RentCover – and in the insurance industry – Rebecca is loving the interaction with clients and putting the customer service skills she honed during four years working in retail into action.
“I joined RentCover as the job description sounded intriguing and I was hopeful I could apply my existing skills to the job and develop them further,” she explained.
The 'refreshing change' in careers is opening up more opportunities for Rebecca: “I chose insurance as I believe it is a great industry to develop skills and it is encouraging to know that there are many different sections and career paths you can go down.”
For now, Rebecca is relishing the challenges of her new industry and building her knowledge about the policies and wording so she can ensure her clients receive accurate advice and great service.
“I believe clients choose RentCover because not only do we specialise in landlord insurance, we also provide genuine customer service and we are always willing to assist clients with their needs.”
Away from the office, Rebecca can be found at live music gigs and socialising with friends. Although she enjoys keeping active by going to the gym and walking, sometimes it’s her fingers that get the workout – “I am partial to tapping into my nerdy side with a bit of console gaming”, she quipped.