Staff profile: Hayley Field
Hanging with friends
Haley Field may think it’s a 20-something cliché to say she likes spending her spare time “hanging with friends and family”, but the Claims Administrator in our Melbourne office has developed fast friendships in her workplace too.
When asked about the best aspects of her job, Haley is quick to say it’s the great, supportive team she works with. And while she and fellow claims administrator Charlie “work as a great team tackling our daily tasks together”, it’s a particular attribute of another colleague that impresses most – “My work friend Hang’s snack drawer!”
Haley joined the RentCover claims team about eight months ago after spending more than five years working at a university followed by a short stint in real estate. She saw the insurance industry as a career that would challenge her.
“I was super excited to learn the intricate details of the claims process,” she said.
Although the volume of work coming in can be challenging too, she says that being in such a supportive team gets her through it.
But it’s not just support for co-workers that Haley has noticed – it’s also the support RentCover provides to clients.
“I think the way EBM handles its clients is brilliant. It’s so refreshing that EBM offers individual service, especially when it comes to claims.”