Staff profile: Brooke Carlson

Employee Brooke CarlsonA love of communicating paves the way to an insurance career.

Although Brooke Carlson has a background in a profession that is renowned for having a chat, it was talking with insurance brokers that drew her into the industry.
Before joining our Client Services team in Melbourne, in June this year, Brooke was working as a hair stylist where she got to hone her skills in the art of conversation.
But it was during her stint working for a company that managed owners’ corporations (body corporates), that she got chatting to insurance professionals which ultimately sparked her career change.
“Through my experience with an owners’ corporation I found I loved to deal with property and I used to liaise with insurance brokers. I enjoyed the conversations and the process of how an insurance claim was lodged, so when the opportunity to work for RentCover came up, I jumped at it,” explained Brooke.
Brooke believes that her time with the owners’ corporation has made for a smooth transition to the team at RentCover.
“My previous experience has made a huge impact on my career and the knowledge that I gained has helped me in the day-to-day process of handling calls and helping clients with any difficult situations that arise”.
Brooke is enjoying being part of the Client Services Team and sharing the team’s enthusiasm for “making clients feel valued and appreciated”.
“I love to communicate so this job allows me to constantly engage with my team and clients. I am also learning new things each day and loving the variety in the role,” she said. 
It’s not surprising that Brooke cites “socialising with friends and family” as one of her interests outside of the office and she can often be found having Sunday lunch with friends at her favourite café. Brooke also spends a lot of time cheering on her two little brothers at their sporting events, but she enjoys some quiet time too, reading and watching TV.