nick maddox

Staff profile: Nick Maddox

“It’s been a surreal journey”

Nick Maddox may be a “newbie” in our Perth office, but he’s no stranger to the insurance industry.

“I started out in insurance almost straight from school and was successful in obtaining an apprenticeship role back in 1998 which gave me a solid foundation in all forms of general insurance, underwriting and claims,” explained the Executive Relationship Manager, who joined our team in February.

“The insurance industry has provided me with some amazing experiences, opportunities and relationships and I can’t believe it’s almost 20 years since I was an apprentice – it’s been a surreal journey.”

Following stints with Thomas Miller (in the UK) and JLT, Nick took up a decade-long position with a competitor landlord insurer. Until the lure of RentCover beckoned.

“After my initial meeting with Sharon, I knew immediately that this is where I wanted to be. Having worked within the landlord insurance industry for some time, I was already familiar and impressed with the RentCover policy offerings, but what really made a lasting impression was the passion, the vision and support displayed,” Nick said.

Nick has hit the ground running and spends his days sourcing and qualifying distributors and potential partners. He also provides a point of support for our real estate clients – getting involved in educating and training PM teams and “ensuring that our relationships are both productive and fulfilled”. And it’s the relationships with industry that Nick had been missing.

“Coming from an environment where the focus on relationships with real estate agents and industry had shifted to a more direct market, it’s been refreshing to see so much energy and value given to the real estate agent and industry networks,” he said.

“RentCover has built a strong reputation as a market innovator and leader, but the support provided through the claims, client services and the relationship management teams really does set RentCover far apart.”

Despite being an experienced player in the insurance game, Nick loves the fact that he still learns something new every day and relishes the challenges he faces.

“The economic factor is an issue and the WA real estate market has, for a while now, been going through a rough patch. Add to this the increased competition in the landlord insurance market and it represents a real challenge, but EBM is very well equipped with the products, the processes and the talent to tackle this and I’m really looking forward to getting stuck in.”

And speaking of getting stuck in… “My wife has started to make and sell cakes, which has made me an official cake/icing tester on weekends,” said Nick. “To burn off those calories I enjoy taking our dog for walks.”

When he isn’t channelling his inner Bake-Off judge, Nick can be found “annoying the neighbours with my poor guitar skills” or watching “West Ham United lose almost every weekend!”.