Staff profile: Peter Hazelager
A family affair
For Peter Hazelager the decision to change careers and enter the insurance industry was influenced by his brother.
“I studied and worked as an animal technician before looking for a new challenge. My brother Luke was already working for RentCover when I applied for a Client Services Consultant position. He really enjoyed the workplace and it sounded like a great place to work,” Peter said.
Five-and-a-half-years after following his brother into our Melbourne office, Peter has firmly established his career in insurance, moving from his consultant role to become our Client Services Training Co-ordinator.
“My job involves training new staff and organising training sessions for existing Client Services team members. I also create and update training materials and manuals, which means I need to have a great understanding of RentCover and our products so that I can update documents accurately and also answer any questions that come up.”
Appreciating the huge learning curve that is needed to work effectively in the insurance industry, having made the transition himself, Peter relishes the challenge of taking each new recruit under his wing and preparing them for their Client Services duties.
“Every new trainee is different so I need to adapt the training to suit their strengths and make sure they are ready for the job,” said Peter.
“There is a lot of variety in what I do. Updating processes and materials or training new starters who are all different to organising training sessions to target areas for improvement.”
Firmly believing that clients choose RentCover due to the level of service that is provided, Peter can boast playing a part in helping to forge our stellar reputation in this area.
“We hold ourselves to high standards as we want to be the best, so we are always trying to go the extra step for our clients, whether it be timeframes for processing applications and claims or providing as much accurate and timely information as possible to educate our clients on different matters,” he said.
“When we can, my fiancée and I like to go out for dinner and a movie,” said Peter when asked how he likes to spend his time away from the office.
Peter also enjoys catching up with friends and family – and when he meets up with his brother Luke they promise not to talk shop!