Staff profile: Sara Talbot
Absence (from insurance industry) makes the heart grow fonder
When Sara Talbot moved to Australia from the UK, she stepped outside the insurance industry…but not for long.
“I started my insurance career in sales at 18. In the UK I worked for Direct Line, Hill House Hammond, The Royal Bank of Scotland and Bupa,” explained the Claims Specialist in our Melbourne office.
“When I moved to Australia I had a break from insurance and went into retail. But insurance is the field that suits me best. It’s what I know and enjoy the most.”
Sara previously worked as an internal claims assessor for another insurer. When she found out about the position at RentCover, she had already heard so many good things about our company, that she quickly applied. After joining our team in August 2017, she felt right at home resuming her 15-year-long career in the industry.
Like many of her colleagues, Sara loves that work is different every day – and she loves it when she’s thrown a curve ball.
“We often receive claims that may be a little out of the ordinary. But we treat this as a learning curve. It helps us gain the knowledge we need to help other clients in the future,” Sara said.
“It’s very rewarding knowing that you are helping people who have suffered a loss. It’s always a nice feeling when you can finalise someone’s claim with a positive outcome.”
Sara believes that the way RentCover handles claims is one of the things our clients really appreciate.
“We are thorough when we work on the claims that come in. We have all been trained extremely well and we also try to educate our clients so they know what they are entitled to claim. And when we make a decision on a claim, we make sure we clearly explain the reasons behind that decision,” she said.
Away from the office, Sara loved to hit the gym – but she now loves to hit the shops. Being seven months’ pregnant, weekends are spent choosing baby clothes and getting everything ready for the new arrival.
And we think Sara’s ability to “pick things up with my toes” is a skill that will really come in handy as a new mum!