Tom TeomStaff profile: Tom Teom

Tom took a chance on a career in insurance

After three years on the “graveyard” shift as Hospitality & Gaming Manager for the Australian Leisure and Hospitality Group, a career change was on the cards for Tom Teom. The skills he built through his double degree in Hospitality Tourism and Marketing translated easily to a new industry where customer service was also his core focus.

Tom took up a customer service role with insurance giant Suncorp, in 2008, and soon carried his passion for the industry and customer service into a position as a Personal and Commercial Lines Underwriter.

“I was mentored and encouraged by a number of senior business development managers to progress my career by moving into insurance broking. I then joined OAMPS as an Account Executive managing their Victorian and Tasmanian personal and commercial lines portfolio,” said Tom.

“In early 2014, I was approached by Smart Business Insurance to join the brokerage as a Senior Account Executive and manage a team of 10 staff with a focus on new business.”

Two years later a close friend and former employee encouraged Tom to join EBM.

Initially applying for a position with EBM RentCover as a Relationship Manager, Tom’s talent for customer service and experience managing a portfolio resulted in him being offered the role as Commercial Account Manager within the Melbourne broking team. By mid-2018 Tom was managing his own SME portfolio, and is excited about the prospects of strong growth in the future.

Tom works closely with a range of clients, including EBM RentCover policyholders, real estate professionals, property owners, business owners and trades. He prides himself on building strong relationships and providing the most effective risk solutions for each client’s individual needs.

“I see part of my role as a client advocate, assisting and helping all our clients to have a better understanding of the insurance products available and providing risk mitigation advice to help them protect their income and assets”, said Tom.

“I find it very fulfilling to be able to assist and guide our clients through the whole insurance process, from risk assessment and risk mitigation through to claims lodgement and settlement.

“I appreciate the opportunity to work with a team of professionals who hold themselves to the highest standard and operate with great passion for the insurance industry. I am honoured to work with people who are willing to go the extra mile to assist each other and their clients.”

And speaking of miles… away from the office, Tom enjoys exploring the vast Australian coastline with family and friends. His interest in the water required him to learn a new skill – to swim.

“Growing up I never had the chance to learn to swim as it was not part of the school curriculum in Cambodia.  After years of excuses, I have finally taken swimming lessons and often go down to the local pool to practice.”