Home Our promise

Our promise

If you need us, we are here

Doing our part to support those in need

We make this promise to all who interact with us. Why? Because we want to make sure our services have a positive impact on every single one of our clients (including those who may be experiencing hardship or need extra support). So, whatever your circumstances, our promise to you is - if you need us, we are here.

EBM RentCover values - driving everything we do

Honest to the core

Do the right thing

Take responsibility

Incite optimism (over fear)

Be human

Do you need extra support?

FAQs

Why a promise?

What should I do if I am vulnerable?

How do you deal with people with vulnerabilities?

Financial hardship - a common difficulty that may require extra support

What is financial hardship?

How does someone fall into financial hardship?

Are there any free services that may be able to help me with my financial hardship?

What if I’m unable to pay my premium?

I’ve lodged a claim and now I’m in urgent need of recouping my costs…

What happens if I have a tenant who needs to break their lease or can’t pay rent due to financial hardship?

What support do you offer during times of national crises?

Please note, this page will be updated to include examples of how we provide extra support to different people, including how we look after those facing family violence, language barriers and illness.

About EBM RentCover

About EBM RentCover

EBM RentCover’s relationship with the real estate industry ignited nearly 30 years ago, with the development of one of Australia's first landlord insurance policies. Since then, we have educated property investors and property professionals about the value of aligning with a specialist landlord insurance provider and we now protect more than 160,000 rental properties across Australia. 

Find out more

Info Centre

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COVID-19 update: FAQs and the impact on landlord insurance
Prevention COVID-19 update: FAQs and the impact on landlord insurance

Unfortunately landlords and property managers will not walk away unscathed from this global pandemic...

19 Mar 2020 13 mins read
Government initiatives for landlords impacted by COVID-19
Insurance insights Government initiatives for landlords impacted by COVID-19

The responsibilities of landlords are becoming clearer each day, as state and territory governments announce amendments to tenancy acts...

21 Apr 2020 15 mins read
COVID-19 update: How we are responding to the Coronavirus
Prevention COVID-19 update: How we are responding to the Coronavirus

The coronavirus outbreak impacts both life and business. You can find out how we are supporting our clients and team during this time...

16 Mar 2020 4 mins read
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