Our Complaints Manager is responsible for:
- Attempting to resolve all client complaints and disputes which have not been resolved;
- Managing all complaints and disputes with clients;
- Advising clients of their rights to lodge complaints with the Financial Ombudsman Service Limited (FOS); and
- Liaising with the FOS;
Financial Ombudsman Service Limited
GPO BOX 3
Melbourne VIC 3001
Phone: 1300 78 08 08
Fax: 03 9613 6399
We are committed to meeting if not exceeding your expectations whenever possible. As much as we all dislike receiving complaints, we recognise that dissatisfied clients have a right to complain and to have their complaint handled promptly.
If your complaint has not been resolved to your satisfaction please complete the complaint form below and return to:
PO BOX 1065
WEST PERTH WA 6872
Our Complaints Manager will generally contact you within 24 hours.