OUR promise
We make this promise to all who interact with us. Why? Because we want to make sure our services have a positive impact on every single one of our clients (including those who may be experiencing hardship or need extra support). So, whatever your circumstances, our promise to you is – if you need us, we are here.
Online claims portal
We explain exactly what you need so you can manage all paperwork and determine how to successfully submit a claim.
Our portal compresses and resizes documents and images meaning there is no restriction on file sizes and how many you can attach.
You can start the claims process and return to it later once you have gathered all the correct information.
Online claims portal or call1800 661 662
submitting successful claims
If something goes wrong during our office hours, you can contact 1800 661 662. If something goes wrong outside of our office hours, please refer to our Contact page for how to respond in an emergency. When you chat to our team, they will ask questions to understand what has happened and from there can guide you step-by-step through the claims process.
To submit a successful insurance claim you need to be able to tell us what has happened, where and when. If your claim is for damage, you can help us by snapping photos (lots of photos) or video of the damage before the clean-up and making a list of damaged items with as much info as possible, such as brand, model and serial number.
If it is safe to do so, do what you can to stop the damage getting worse. For storm damage, this could include boarding windows or laying a tarp on the roof. It is also a good idea to arrange all emergency repairs necessary to stop the damage from worsening – you don’t need to get our permission first (some insurers require it), but keep the original tax invoices for the claim.
You will need to provide quotes for repairs. Our team will let you know if this is the case. In addition, if the damage is significant, a detailed report from the repairer (also known as a causation report) helps our team to quickly work out what has happened and make an informed decision when processing the claim.
Before you submit a claim, take note of any excesses you may have to pay. In addition, it is important to make sure there are no waiting periods in place. A waiting period refers to a period of time within which an insurer will not accept a claim against the policy. All of this information can again be found on your coverage summary.
Download a claim form from our website or use our online claims portal– link will open in a new window to submit your claim and supporting documents. Once you have submitted a claim, you will hear from us within 24 hours (Monday-Friday). If we have everything we need, our team will work to process and settle your claim which is usually done within five working days.
here to help
While landlord insurance is important, we add true value with our service and support. Our claims specialists can guide you through the maze of insurance jargon and answer any questions you have about your policy.
What makes us different
While insurance is important, EBM RentCover adds true value with its service and support. From cover to claims, our team can guide you through every step and ensure you get the help you need, when you need it.
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