Making a claim is easy

Guiding you through the claims process

claims made easy

Everything in one place

EBM RentCover was a proud finalist in the 2025 Mansfield Awards, which recognise exceptional claims handling within the insurance industry. As a previous winner and now a finalist in the Specialty category, this recognition highlights our ongoing commitment to making the claims process as simple and supportive as possible. Our online claims portal allows you to easily tell us what happened, upload quotes and documentation, and submit your claim with no unnecessary hassle. While we hope you never need to use it, if you do, we will be here to help – just call 1800 661 662.

OUR promise

If you need us, we’re here

We make this promise to all who interact with us. Why? Because we want to make sure our services have a positive impact on every single one of our clients (including those who may be experiencing hardship or need extra support). So, whatever your circumstances, our promise to you is – if you need us, we are here.

Our promise

Online claims portal

Features of our online claims portal

Guiding you step-by-step

We explain exactly what you need so you can manage all paperwork and determine how to successfully submit a claim.

Automatically resize documents

Our portal compresses and resizes documents and images meaning there is no restriction on file sizes and how many you can attach.

Save a draft claim

You can start the claims process and return to it later once you have gathered all the correct information.

Make a claim

Online claims portal or call1800 661 662

submitting successful claims

How to make a claim

We hope your rental runs smoothly, but if something does go wrong, we’re here to help you through the claims process.

1. Contact the EBM RentCover team

If something goes wrong during our office hours, you can contact 1800 661 662. If something goes wrong outside of our office hours, please refer to our Contact page for how to respond in an emergency. When you chat to our team, they will ask questions to understand what has happened and from there can guide you step-by-step through the claims process.

2. Grab a camera and pen and paper

To submit a successful insurance claim you need to be able to tell us what has happened, where and when. If your claim is for damage, you can do help us by snapping photos (lots of photos) or video of the damage before the clean-up and making a list of damaged items with as much info as possible, such as brand, model and serial number.

3. Keep safe and stop further damage

If it is safe to do so, do what you can to stop the damage getting worse. For storm damage, this could include boarding windows or laying a tarp on the roof. It is also a good idea to arrange all emergency repairs necessary to stop the damage from worsening – you don’t need to get our permission first (some insurers require it), but keep the original tax invoices for the claim.

4. Seek quotes for repairs and keep all receipts

You will need to provide quotes for repairs. Our team will let you know if this is the case. In addition, if the damage is significant, a detailed report from the repairer (also known as a causation report) helps our team to quickly work out what has happened and make an informed decision when processing the claim.

5. Make sure you are across everything you need to know

Before you submit a claim, take note of any excesses you may have to pay. In addition, it is important to make sure there are no waiting periods in place. A waiting period refers to a period of time within which an insurer will not accept a claim against the policy. All of this information can again be found on your coverage summary.

6. Got everything you need? Submit a claim

Download a claim form from our website or use our online claims portal– link will open in a new window to submit your claim and supporting documents. Once you have submitted a claim, you will hear from us within 24 hours (Monday-Friday). If we have everything we need, our team will work to process and settle your claim which is usually done within five working days.

Claim forms

'Loss of rent' claim form (for all RentCover Ultra and RentCover Platinum policies) 'Tenant damage' claim form (for all RentCover Ultra and RentCover Platinum policies) 'Insured events' claim form - such as fire, storm and flood (for all RentCover Ultra and RentCover Platinum policies) Short-term accommodation claim form

here to help

Get in touch

While landlord insurance is important, we add true value with our service and support. Our claims specialists can guide you through the maze of insurance jargon and answer any questions you have about your policy.

What makes us different

Service that matters

While insurance is important, EBM RentCover adds true value with its service and support. From cover to claims, our team can guide you through every step and ensure you get the help you need, when you need it.

Compare policies

1991 Our first year in business

$ 43.5 m The amount paid out in 2025 (approx.)

155,000 Properties we cover (approx.)

7,000 Claims received in 2025 (approx.)

100 Team members at EBM RentCover

52,000 Number of calls taken in 2025 (approx.)

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