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If for some reason you are unhappy with your experience with us, we want to hear from you. Get in touch by using the enquiry form below or call 1800 661 662 and help us build on our commitment to delivering excellent customer service.
If the complaint is not resolved to your satisfaction within five business days, we will refer your complaint to the Internal Disputes Resolution (IDR) team:
Zurich – gi.feedback@zurich.com.au or 132 687 (Australia-wide) or +61 2 995 1111 (overseas).
Lastly, if you disagree with the IDR decision, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers a free and independent dispute resolution service. You can contact AFCA at: 1800 931 678 or info@afca.org.au.
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Whether you’re a landlord growing your portfolio or a property manager overseeing rentals for clients, your approach to risk matters. We’ve put together...
Each month we pull together 10 insights impacting the investment property market. Read on for this month’s instalment…
So you've made an insurance claim and been told a 'loss adjuster' has been assigned. Just who is this person and what do they do?..
For many landlords, rental income helps cover mortgages, rates, maintenance and everyday financial commitments. So, when rent suddenly stops hitting the bank account, the impact can be significant...
Flexi hoses are small, inexpensive and easy to overlook. But when they fail, the damage to a rental property can be significant. What starts as a minor plumbing issue can quickly turn into water damage, upset tenants, repairs, loss of rent and a stressful insurance claim...
Winter can be tough on properties, including rentals. During the season, all the elements have the potential to cause damage. However, with a little proactive maintenance, you can significantly lower the risk of nature taking its toll...
If you are renting out your property on a short-term basis (whether as a holiday home, Airbnb, or serviced apartment) you may face risks that standard insurance simply does not cover. That is why EBM RentCover created RentCover ShortTerm...
EBM RentCover now covers properties with higher rental values, so if your investment sits at the premium end, here is what you need to know about insuring it properly...
Tax time is a good point for landlords to review their finances, but it is also an opportunity to step back and ensure your investment property is properly protected...
