Complaints and resolutions

We want to hear from you

Tell us how we did

If you need us, we’re here

EBM RentCover aims to offer outstanding client support from cover to claim. If for some reason you are unhappy with your experience with us, we want to hear from you. If you want to learn more download our complaints policy.

continuous improvement

Why your feedback matters

Your feedback is vital. It helps strengthen the way we support our clients. Every comment, whether positive or constructive, gives us insight into what we’re doing well and where we can improve. By sharing your experience, you play an active role in helping us refine our services and ensure we continue to deliver the level of care and professionalism you expect from EBM RentCover.

submitting complaints

Looking for a resolution?

We’re committed to resolving concerns quickly and fairly, and our complaint process is designed to ensure you feel heard every step of the way.

Step one

If for some reason you are unhappy with your experience with us, we want to hear from you. Get in touch by using the enquiry form below or call 1800 661 662 and help us build on our commitment to delivering excellent customer service.

Step two

If the complaint is not resolved to your satisfaction within five business days, we will refer your complaint to the Internal Disputes Resolution (IDR) team:

Zurich – gi.feedback@zurich.com.au or 132 687 (Australia-wide) or +61 2 995 1111 (overseas).

Step three

Lastly, if you disagree with the IDR decision, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers a free and independent dispute resolution service. You can contact AFCA at: 1800 931 678 or info@afca.org.au.

feedback

We’re here to listen

Use the form below to tell us about your experience so we can work towards the best possible resolution.

Complaints and resolutions

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