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Tools and support

Support from cover to claim

FAQs

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Everything you need, in one place

Whether you want to make a claim, get a quote, explore our Agent hub, or find answers in our FAQs, this page connects you to the right information quickly and easily.

RENTCOVER ULTRA

Landlord and contents insurance

Designed for apartments, units, and villas covered under a strata building insurance policy or insured separately, as well as standalone homes where the building is insured separately.

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Get a quote or call today

Get a quote or call1800 661 662

MAKE A CLAIM

Making a claim is easy

We invest in innovative technologies to help provide excellent client support from cover to claim. Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim.

Make a claim

here to help

Support during natural disasters

Making decisions in the middle of something as catastrophic as a natural disaster can be difficult. And, unfortunately, investment properties are not immune from impact when Mother Nature strikes. Knowing how to respond in times of disaster makes the claims process easier and helps to minimise stress. We are here to help – if your property, or one you manage, is damaged due to a natural disaster, the below information may help you to navigate this time.

Natural disasters

our difference

Why choose EBM RentCover?

We educate

Our team works to equip landlords with the tools and knowledge needed to reduce tenant-related risks, and works closely with the real estate industry to highlight the value of landlord insurance.

We are efficient

When a claim is submitted, it is assigned a dedicated claims specialist who aims to work on it from start to finish. Plus, a real person (not a machine) answers calls.

We are quick

Our team aims to settle most claims within five working days, assuming we have all the information we need from you.

We make it easy

When it comes to making a claim, we make it easy. As a client, you have access to an online portal where you can upload all documentation and simply submit, review and process a claim.

important docs

Product disclosure statements (PDS)

You can find key policy documents on our Important Docs page including Product Disclosure Statements (PDS), Target Market Determinations (TMD) and Financial Services Guides (FSG). These resources are designed to help you understand our products, how they work and who they are intended for, so you can make informed decisions about cover.

practical insight

Collaboration that elevates your service

At EBM RentCover, we partner with property professionals to simplify landlord insurance, guiding agents through the complexities and evolving risks. Our specialised team translates technical detail into practical insight, working alongside you in a relationship built on shared values, collaboration and a common goal: better outcomes for landlords, tenants and agents alike.

Agent hub

blog

Info Centre

Guiding you through the maze of insurance jargon.

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  • Prevention

The Warning Signs Your Rental Could Be Hiding a Drug Lab

Would you recognise the warning signs if your rental property were being used for illegal drug activity?  When a rental...

The Warning Signs Your Rental Could Be Hiding a Drug Lab
  • Insurance insights

10 Insights into the Investment Property Market

Each month we pull together 10 insights impacting the investment property market. Read on for this month’s instalment…

10 Insights into the Investment Property Market
  • Protection

Who’s Responsible For Tenant Damage?

Not all damage is intentional. Here are four common tenant damage scenarios landlords and property managers may encounter...

Who’s Responsible For Tenant Damage?
  • Protection

Pool Considerations For Landlords

Adding a pool or spa can enhance a property's appeal, but it also introduces additional risks and responsibilities. Before taking the plunge, this is what every landlord should know...

Pool Considerations For Landlords
  • Prevention

Springtime Property Risks: A Guide For The Upcoming Season

Springtime brings warmer weather, blooming gardens, singing birds, and buzzing bees — but that’s not all…

Springtime Property Risks: A Guide For The Upcoming Season
  • Case studies

Claims Lessons We’ve Learned 

From weather events and water damage to tenant issues and loss of rent, discover the valuable lessons we've learned from helping landlords through thousands of claims...

Claims Lessons We’ve Learned 
  • Protection

The Top Reasons You Need Landlord Insurance in 2026

Here are six reasons landlord insurance continues to be a worthwhile investment in 2026…

The Top Reasons You Need Landlord Insurance in 2026
  • Prevention

Evicting Mould From Your Rental Property

Learn what causes mould, who is responsible, and the steps landlords can take to reduce the risk…

Evicting Mould From Your Rental Property
  • Prevention

Small Property Problems That Can Turn Into Costly Claims 

Many costly insurance claims stem from small maintenance issues that are easy to overlook, highlighting the importance of addressing minor property defects before they escalate into significant and expensive damage...

Small Property Problems That Can Turn Into Costly Claims