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Tools and support

Support from cover to claim

FAQs

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Everything you need, in one place

Whether you want to make a claim, get a quote, explore our Agent hub, or find answers in our FAQs, this page connects you to the right information quickly and easily.

RENTCOVER ULTRA

Landlord and contents insurance

Designed for apartments, units, and villas covered under a strata building insurance policy or insured separately, as well as standalone homes where the building is insured separately.

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Get a quote or call today

Get a quote or call1800 661 662

MAKE A CLAIM

Making a claim is easy

We invest in innovative technologies to help provide excellent client support from cover to claim. Our online claims portal allows you to easily tell us what happened, provide necessary quotes and invoices, upload documentation and submit a claim.

Make a claim

here to help

Support during natural disasters

Making decisions in the middle of something as catastrophic as a natural disaster can be difficult. And, unfortunately, investment properties are not immune from impact when Mother Nature strikes. Knowing how to respond in times of disaster makes the claims process easier and helps to minimise stress. We are here to help – if your property, or one you manage, is damaged due to a natural disaster, the below information may help you to navigate this time.

Natural disasters

our difference

Why choose EBM RentCover?

We educate

Our team works to equip landlords with the tools and knowledge needed to reduce tenant-related risks, and works closely with the real estate industry to highlight the value of landlord insurance.

We are efficient

When a claim is submitted, it is assigned a dedicated claims specialist who aims to work on it from start to finish. Plus, a real person (not a machine) answers calls.

We are quick

Our team aims to settle most claims within five working days, assuming we have all the information we need from you.

We make it easy

When it comes to making a claim, we make it easy. As a client, you have access to an online portal where you can upload all documentation and simply submit, review and process a claim.

important docs

Product disclosure statements (PDS)

You can find key policy documents on our Important Docs page including Product Disclosure Statements (PDS), Target Market Determinations (TMD) and Financial Services Guides (FSG). These resources are designed to help you understand our products, how they work and who they are intended for, so you can make informed decisions about cover.

practical insight

Collaboration that elevates your service

At EBM RentCover, we partner with property professionals to simplify landlord insurance, guiding agents through the complexities and evolving risks. Our specialised team translates technical detail into practical insight, working alongside you in a relationship built on shared values, collaboration and a common goal: better outcomes for landlords, tenants and agents alike.

Agent hub

blog

Info Centre

Guiding you through the maze of insurance jargon.

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  • Insurance insights

Which type of property professional are you? 

Whether you’re a landlord growing your portfolio or a property manager overseeing rentals for clients, your approach to risk matters. We’ve put together...

Which type of property professional are you? 
  • Insurance insights

10 insights into the investment property market

Each month we pull together 10 insights impacting the investment property market. Read on for this month’s instalment…

10 insights into the investment property market
  • Insurance insights

Loss Adjusters keep the claims process rolling

So you've made an insurance claim and been told a 'loss adjuster' has been assigned. Just who is this person and what do they do?..

Loss Adjusters keep the claims process rolling
  • Protection

Loss of rent: What is covered and when it applies

For many landlords, rental income helps cover mortgages, rates, maintenance and everyday financial commitments. So, when rent suddenly stops hitting the bank account, the impact can be significant...

Loss of rent: What is covered and when it applies
  • Prevention

A small hose, a big insurance risk

Flexi hoses are small, inexpensive and easy to overlook. But when they fail, the damage to a rental property can be significant. What starts as a minor plumbing issue can quickly turn into water damage, upset tenants, repairs, loss of rent and a stressful insurance claim...

A small hose, a big insurance risk
  • Protection

Tips to winter-proof your rental

Winter can be tough on properties, including rentals. During the season, all the elements have the potential to cause damage. However, with a little proactive maintenance, you can significantly lower the risk of nature taking its toll...

Tips to winter-proof your rental
  • Prevention

Why choose RentCover ShortTerm?

If you are renting out your property on a short-term basis (whether as a holiday home, Airbnb, or serviced apartment) you may face risks that standard insurance simply does not cover. That is why EBM RentCover created RentCover ShortTerm...

Why choose RentCover ShortTerm?
  • Protection

Insuring high-value rental properties

EBM RentCover now covers properties with higher rental values, so if your investment sits at the premium end, here is what you need to know about insuring it properly...

Insuring high-value rental properties
  • Insurance insights

Tax time checklist for landlords

Tax time is a good point for landlords to review their finances, but it is also an opportunity to step back and ensure your investment property is properly protected...

Tax time checklist for landlords